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| EXCHANGES |
• Exchanges for size only of the same style may be made within two weeks after you receive your order.
• Since all costumes are made to order, we cannot accept returns for credit, refund, or exchange for
another style.
• Before returning your item for a size exchange, please call 1.800.477.5410
for a return authorization number to be put on the outside of your return parcel. This number with help
prevent the possible missplacement or delay of your exchange. Send only the costume to be
exchanged, do not include option accessories purchased seperately; however, be sure to send all
items that are included free with the costume such as head poufs, gloves, skirts, etc.
You will receive replacements for everything with your new order.
• Exchanges are considered new orders and are given shipping dates according to the time of the
exchange.
• There is a $5.00 exchange fee per item plus a $6.00 shipping & handling fee. Additional chargers
may incur for size exchanges from child sizes to adult sizes.
• You may use your Mastercard, Visa, American Express or check to pay for the exchange charges for
returned costumes. Processing delays will occur if exchange, shipping and handling charges are not
paid and will automatically be shipped C.O.D. (see C.O.D. orders).
• Please return costumes to exchange within 5 days of receiving your return authorization number to
avoid rescheduling of your exchange order delivery date.
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| NEED MORE INFORMATION? |
We’re available to help you place your order, follow-up on existing orders, provide information,
order catalogs, or check on product availability.
Please call us toll free at 1.800.477.5410, M-F 8:00
am – 4:30 pm CDT.
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